|
1.
|
What are Folders?
|
|
2.
|
How do I create new Folders?
|
|
3.
|
How do I delete Folders?
|
|
4.
|
What is 'Junk Mail' Folder?
|
|
5.
|
What is 'This is not Spam'?
|
|
6.
|
What is 'Deleted Mail' Folder?
|
|
7.
|
How can I retrieve my Deleted Mails?
|
|
8.
|
How do I divert incoming emails into specific folders?
|
|
9.
|
What is 'Sent Mail' setting?
|
|
10.
|
What should I do when my Mailbox is full?
|
Answers:
|
|
1.
|
What are Folders?
Folders are compartments in your mailbox that help you manage your emails better.
Top
|
|
2.
|
How do I create new Folders?
Click on 'Create New Folder' button. Type the name of the folder and click on 'Create' button. You can also set filters to divert specific emails to this folder. For more information on Filters, goto 'My Settings'.
Top
|
|
3.
|
How do I delete Folders?
You can only delete folders that you have created. Click on 'Delete' next to the folder name on the Folders page. Deleting folders automatically deletes all emails in the folders.
Top
|
|
4.
|
What is 'Junk Mail' Folder?
Junk Mail folder is the folder where all the unwanted (Spam) emails are stored. You can choose to identify any email you have read as 'Junk Mail' or Spam by using the 'This is Spam' option. Further, our advanced Spam filter puts all the emails it identifies as Spam in the Junk Mail folder.
Junk mail folder is automatically emptied after every five days. We recommend that you periodically check your junk mail folder especially before you empty the 'Junk Mail' folder, to see if it contains any emails that you need.
Top
|
|
5.
|
What is 'This is not Spam'?
Click on "This is not Spam" link in case you wish to move the email received in your junk mail folder to your Inbox. This will alert the system that you want to receive emails from this sender. In future all emails from this sender will be automatically sent to your inbox.
Top
|
|
6.
|
What is 'Deleted Mail' Folder?
All the emails that you delete are stored in this folder and are emptied by the Rediffmail system once every 24 hours.
Top
|
|
7.
|
How can I retrieve my deleted emails?
Rediffmail system empties the 'Deleted Mail' folder once every 24 hours. Therefore email that you have just deleted can be retrieved. However after 24 hours you will be unable to do so. Rediffmail Customer Care will also be unable to help you in such a situation.
To retrieve emails from your Deleted Mails Folder, enter the 'Deleted Mail' folder, select the email(s) you want to retrieve, select the folder to which you want to move the emails and click on the 'Move' button.
Top
|
|
8.
|
How do I divert incoming emails into specific folders?
You can divert incoming emails to specific folders by creating Mail Filters. For more information on Filters, goto 'My Settings'.
Top
|
|
9.
|
What is 'Sent Mail' setting?
'Sent Mail' setting enables you to save a copy by default of the all the outgoing emails in your Sent Mail Folder.
Top
|
|
10.
|
What should I do when my Mailbox is full?
When your mailbox is full follow these instructions in the order, one by one:
- Empty your 'Junk Mail' folder
- Empty your 'Deleted Mail' folder
- Delete emails that you don’t require from your 'Sent Mail' folder
- Delete outdated drafts
- Delete outdated emails from your Inbox
Top
|